Our shipping teams sole goal is to get your orders processed and dispatched to you in the shortest amount of time. Orders are processed in the morning every Monday to Friday.
STANDARD SHIPPING
- We provide standard free shipping for orders over $39.99.
- Free shipping always available for orders from Hong Kong, Macao, and Taiwan.
- Standard shipping is handled by the post office and usually takes 5-10 days for shipping
How Long It takes order to my country?
|
STANDARD SHIPPING
|
North America（USA,Canada, Mexico）
|
5-10 days
|
|
Australia & New Zealand
|
8-15 days
|
|
Europe
|
6-10 days
|
|
Japan, & S. Korea
|
5-7 days
|
| Singapore, Malaysia, Thailand & Vietnam |
6-8 days
|
| Hong Kong, Macau & Taiwan |
1-2 days
|
| South Asia* |
20-25 days |
|
Rest of Asia
|
8-12 days
|
| Middle East |
10-15 days
|
| Africa |
12-15 days
|
| South America |
15-20 days |
|
Rest of the world
|
15-20 days
|
|
FAST PRIORITY SHIPPING
|
USA,Canada
|
4-6 days
|
| Mexico |
6-8 days |
|
Australia & New Zealand
|
6-8 days
|
| Asia(South Asia excluded) |
4-5 days |
| Europe |
4-6 days |
| Middle East |
6-8 days
|
*South Asia refers to Afghanistan, Pakistan, India, Bangladesh, Nepal, Bhutan, Sri Lanka or Maldives. Southeast Asia are the countries that are south of China.
IMPORTANT POINTS TO REMEMBER:
- If you can't receive your products due to an incorrect address we don't take any responsibility and we don't give a refund. Please double check all information before confirming your order.
- During festive periods, please allow more time for delivery. We do apologize for the inconvenience caused.
- During certain peak shopping seasons, or during large sales, processing and dispatch time may increase.
- Tracking is provided on most shipments; not always will online tracking be available.
- Note that delivery times may be longer than usual when the parcel reaches the destination country if unexpected delays occur when handed over to the local postal service.
30-Day Money Back Guarantee
Undamaged products may be returned for a full refund for any reason within 30 days of the date the item was delivered to the designated shipping address. Once the returned item arrives back in Wintory’s warehouse for inspection, the refund process will begin.
● Returns must include all accessories
● Items must include original packaging
● For non-quality related warranty claims, the buyer is responsible for shipping costs
● For non-quality related warranty claims, Wintory refunds the cost of purchasing the product itself
● Returns may be rejected if product does not meet the above requirements
Refund requests for the 30-day money-back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items after this 30-day window has lapsed. For purchases not made directly through Wintory’s online stores, please contact retailers for refunds.
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